Health Management Systems, Inc. ES Call Center Rep I in United States

HMS makes the healthcare system work better for everyone. We fight fraud, waste, and abuse so people have access to healthcare—now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce costs, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions of dollars while helping people live healthier lives. At HMS, you will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.

We are seeking a talented individual for Employer Solutions Call Center Representative I who is responsible for answering inbound calls and providing excellent customer service to callers.

Essential Responsibilities:

  • Answer incoming phone lines.

  • Follow guidelines dictated in quality program for each call.

  • Ensure security procedures are met in every interaction.

  • Utilize DE system to procure needed program details to answer the caller’s questions in accordance with program guidelines.

  • Ensure correct information is communication in each interaction.

Non-Essential Responsibilities:

  • Performs other functions as assigned

Knowledge, Skills and Abilities:

  • Ability to demonstrate a customer service orientation.

  • Ability to be careful and thorough about detail.

  • Average manual dexterity in use of a PC, phone, sorting, filing and other office machines.

  • Ability to demonstrate good keyboard skills.

  • Ability to maintain confidentiality.

  • Ability to work independently, under pressure and within restricted timeframes.

  • Ability to adapt and thrive in a changing environment.

  • Ability to manage time effectively.

  • Ability to demonstrate a strong knowledge of customer service principles and practices.

Work Conditions and Physical Demands:

  • Primarily sedentary work in a general office environment

  • Ability to communicate and exchange information

  • Ability to comprehend and interpret documents and data

  • Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)

  • Requires manual dexterity to use computer, telephone and peripherals

  • May be required to work extended hours for special business needs

  • May be required to travel at least 10% of time based on business needs

Minimum Education:

  • High School Diploma or GED required.

  • Additional education preferred.

Minimum Related Work Experience:

  • < 1 year of call center experience desired but not required

  • Demonstrated customer service skills required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Title: ES Call Center Rep I

Location: United States

Requisition ID: 1800112T

EEO/Minorities/Females/Protected Veterans/Disabled.