Description We are offering a position in the telecom industry located in Salem, Oregon. The role is a Bilingual English/Spanish customer service representative position that will be fully remote after the training period.

Responsibilities:

• Researching, responding to, and resolving inquiries from members, providers, employer groups, and other internal and external stakeholders • Advocating for customers and explaining benefits in a detailed manner to ensure understanding • Utilizing critical thinking skills to problem solve when the root cause of an issue is not apparent • Working in a multi-channel contact center environment, communicating through phone, in person, and over email • Facilitating the resolution of members' or providers' issues in a timely, efficient, and detail oriented manner • Documenting all calls in accordance with company standards and aiming for first call resolution • Demonstrating data entry skills and PC processing skills in a Windows-based environment • Exhibiting strong verbal, written, and interpersonal skills • Providing and receiving feedback to improve personal performance and team effectiveness • Multitasking, with the ability to talk and type simultaneously Requirements • Proven experience in a Customer Service Representative role or similar

• Proficiency in Data Entry

• Understanding of company policies and ability to explain them to customers

• Research skills to solve customer inquiries and issues

• Excellent phone presence with a clear and detail oriented manner of speaking

• Knowledge of Benefit Functions

• Proficiency in English Language, both written and verbal

• Experience in process Optimization

• Familiarity with HealthCare.gov and its functionalities

• Strong Interpersonal Skills to interact effectively with customers

• Basic knowledge of R Code

• Proficiency in using PC OS

• Ability to conduct oneself in a detail oriented Manner at all times

• Critical Thinking skills to solve complex customer issues

• Ability to interact with customers in a Courteous Manner

• Experience in a Contact Center environment

• Familiarity with Multi-Channel customer service platforms

• Experience in providing Direct Patient Care.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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