Health Management Systems, Inc. HPS Account Manager II in New York, New York

HMS makes the healthcare system work better for everyone. We fight fraud, waste, and abuse so people have access to healthcare—now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce costs, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions of dollars while helping people live healthier lives. At HMS, you will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.

We are seeking a talented individual for a Health Plan Solutions Account Manager II who is responsible for the management of at least one account or significant project. Responsible for managing the client contract, relationship management, and ensuring that HMS operations perform according to contractual commitments. The Account Manager is also responsible for revenue generating activities and upselling new services to existing clients to achieve contract and corporate financial goals.

Essential Responsibilities:

  • Prepares, monitors, and manages budget and revenue expectations for assigned client(s).

  • Works with client(s) to develop project approach and implementation plans.

  • Oversees development and implementation.

  • Reports to management on progress toward strategic account growth and business goals.

  • Communicates/interfaces regularly with client(s).

  • Directs HMS contract operations to ensure successful delivery of services to client(s).

  • Identifies and continually seeks new sources of revenue.

  • Builds relationships with internal and external staff to ensure client expectations are being met or exceeded.

  • Manages client relationship; responsible for ensuring client satisfaction.

  • Identifies sales opportunities and assists the account management team with successful close of sale (including proposal development process).

  • Monitors state legislative, regulatory, and competitive environment and alerts management to risks and opportunities.

  • May oversee additional account management staff (i.e. Account Mgr I).

  • Supports collaboration between account management team, internal departments and operations staff.

Non-Essential Responsibilities:

  • Performs other functions as assigned

Knowledge, Skills and Abilities:

  • Ability to be careful and thorough about detail.

  • Ability to multi-task and to meet deadlines.

  • Ability to analyze information and use logic and process to address work-related issues and problems.

  • Demonstrates exceptional customer service and follow up skills.

  • Ability to negotiate and collaborate.

  • Ability to manage expectations, resolve problems, and develop opportunities.

  • Ability to manage projects.

  • Ability to work proficiently with Microsoft Excel, Word, Access, PowerPoint

Work Conditions and Physical Demands:

  • Primarily sedentary work in a general office environment

  • Ability to communicate and exchange information

  • Ability to comprehend and interpret documents and data

  • Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)

  • Requires manual dexterity to use computer, telephone and peripherals

  • May be required to work extended hours for special business needs

  • May be required to travel at least 10% of time based on business needs

Minimum Education:

  • High School Diploma or GED required

  • Bachelor’s degree preferred

Minimum Related Work Experience:

  • Without bachelor’s degree, 7 years relevant work experience with experience in one of the following areas preferred:

  • Health insurance

  • Client service/business to business

  • Healthcare policy

  • Industry with high level of compliance (i.e. Finance)

  • Large client management

  • With Bachelor’s degree, 3 years of relevant experience

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Title: HPS Account Manager II

Location: New York-New York

Requisition ID: 1800110G

EEO/Minorities/Females/Protected Veterans/Disabled.