Associate Service Operations Coordinator Job Functions: Job Summary This position plays a role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Assists with multiple service projects with direct interaction with customers at project locations. Maintain positive business relationships to ensure customer satisfaction. Assists with coordination of work for Field Service Technicians to achieve successful completion of department goals. Job Functions (Essential) Assist with service work to ensure the installation/commissioning of gensets and ensure customer satisfaction. Establish, build and maintain customer relationships. Assist with quoting repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability. Assist with auditing field service reports for accuracy and completeness. Provide activity summaries and project status information to upper management and customers on a regular basis. Maintain a basic level of knowledge of account products, business background, and current industry developments. Promotes a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls-Royce Code of Conduct Performs special projects as required Posting Title: Associate Service Operations Coordinator Location: MTU Onsite Energy (Mankato, MN) Functional Area: Customer Service and Support FLSA Code: EXEMPT Employment Type: OED - Exempt Qualifications: Qualifications (Education, Knowledge, Skills and Abilities) Bachelor's Degree in Construction Management, Project Management, Business Administration, or Automotive Engineering or 4 years of field service and project management experience in the industrial construction industry. Good ability to manage concurrent tasks and bring projects to completion Good personal drive with a solution-oriented approach, and the ability to work extended periods without supervision. Good organizational, planning and follow-up skills Good interpersonal skills and the ability to work effectively with others Strong analytical and problem solving skills Strong oral and written communication skills Good presentation skills Good ability to cope with frequent schedule and priority changes Work Environment: Work Environment Work Conditions: Normal Office Conditions Equipment: Computer, Copier, Phone, Fax Shift: First Job Type: Regular Work Schedule: Full Time Associate Service Operations Coordinator | MTU Minorities/Women/Disabled/Veterans/ Sexual Orientation/Gender Identity