WHO WE ARE: The Texas Workforce Commission (TWC), a Certified Best Place for Working Parents, is seeking several Investigators I - II to join the Benefit Payment Control (BPC) Department. These positions are based at a tele-center in El Paso, North Austin, San Antonio, McAllen or Fort Worth, Texas, and are available to work from home two days a week and in-office three days a week.

WHO YOU ARE: The ideal candidate must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

WHAT YOU WILL DO: The Investigator I - II performs entry-level to routine investigative work. Work involves conducting investigations. Works under close to routine supervision, with minimal to moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO: - Conduct entry level to routine investigations to determine if Unemployment Insurance (UI) benefit payment was properly made. - Evaluate and summarize investigative findings. - Examine, review, and audit verify UI claim records. - Issue fraud/non-fraud and other non-monetary decisions as needed. - Use personal computer to data enter corrections, record decisions, and document case information to the Benefits System. - Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment. - Review investigative techniques and recommend improvements as appropriate. - Work quickly, perform multiple tasks, pays attention to detail, and adheres to telephone schedules and strict deadlines. - Work in a highly stressful environment. - Perform heavy telephone contact with public utilizing strong interviewing and communication skills. - Treat customers with courtesy and respect - Handles hostile clients in a professional manner. - May participate in studies and projects. (Is this accurate?) - Perform related duties as assigned.

YOU ARE A GREAT FIT WITH: - Recent Unemployment Insurance (UI) experience and knowledge of UI regulations - Investigation experience - Bilingual (Spanish/English)

YOU QUALIFY WITH: Investigator I: Successful completion of 90 semester hours of accredited college work. Investigator II: Graduation from an accredited four-year college or university. Both: One year of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise may be substituted for each year (30 semester hours) of education.

Duty requires the ability to lift 5-10pounds of papers and files.

YOU GAIN: - A Family Friendly Certified Workplace. - Competitive salary:$3,234.91 - $3,594.92/month - Defined Retirement Benefit Plan - Optional 401(k) and 457 accounts - Medical Insurance - Paid time off, including time for vacation, sick and family care leave - Additional benefits for active employees can be found athttps://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS: Use your military skills to qualify for this position or other jobs! Go towww.texasskillstowork.comto translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf

HOW TO APPLY: -To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or Taleo. -Applicants must be legally authorized to work for ANY employer in the United States. We will not consider appli ants that will need sponsorship now or in the future. -In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. -A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.