Engineer Senior

Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of the following PulsePoint location. 740 W. Peachtree St NW, Atlanta, GA 30308

Hours: Monday to Friday, 8:00 am to 5:00 pm

The Engineer Senior will act as the Subject Matter Expert for Siebel CRM systems. Act as IT system point of contact for Siebel Sales and Marketing systems during the Annual Enrollment Period.

How you will make an impact:

• Act as primary IT contact for Siebel CRM systems, interfacing daily with business for operational and project work.

• Conduct functional/high-level design (HLD) and technical design/low-level design (LLD) documents for changes to Siebel CRM systems.

• Coordinate with IT teams to plan and execute system road maps, system upgrades, system maintenance, and monthly change deployments.

• Analyze existing configuration applets, views, screens, business components and business objects.

• Create and modify PL/SQL stored procedures and shell scripting.

• Create EIM jobs for data load in Siebel & create IFB files for EIM jobs.

• Validate application functionality and performance for existing benchmarks.

• Define and design required configuration changes to Siebel objects such as business objects, business components, Integration objects, and web/REST services.

• Configure business objects, applets, views, screens, link, joins, business component user properties.

• Create and track service requests with Oracle for identified product issues.

• Perform test plan preparation and unit and system testing.

• Work with QA group to resolve identified defects.

• Work closely with data architecture on data modeling.

• Analyze existing configuration, repository, integration objects, current customization and map to new product features.

• Partner with business, architecture, and infrastructure teams and oversee all service levels to ensure business area satisfaction.

• Design comprehensive technical solutions based on business requirements and defined technology standards; work with architecture to update technology direction and strategy.

• Coordinate with IT teams to plan and execute system road maps, system upgrades, system maintenance, and monthly change deployments.

[Ref 345440]

Minimum Requirements:

Bachelor’s degree in Computer Science, Electronics Engineering, or a related field. Five (5) years of experience in a related occupation.

Additional Requirements:

Five (5) years with each of the following must include:

• Siebel 8.1.x; Siebel Innovation Packs on upgrades, administration, and maintenance including development, configuration, and integration with other systems.

• Defining business process using the configuration of applets, views, screens, business components, and business objects.

• Siebel eAI - Integration Workflows, Integration Objects, Siebel Adapters, Web Services, Data Transformation Engine, VBC, DTD, XSD, COM interfaces.

• Siebel integration with CTI solution using GPlus Voice adapter and Siebel Communications drivers or Genesys Workspace Desktop Edition (WDE) using Avaya Voice solution.

• Must have 3 years of experience with all of the following: Development of business processes using Siebel Innovation Pack 2017 and higher versions including application interface and Siebel application.

• Agile delivery using JIRA and confluence tools.

• Must have two (2) years of experience in Siebel upgrade project full life cycle implementation.